Within the current chaotic environment, identifying opportunities and managing risk becomes more important than ever. With COVID-19 as the catalyst, the world has moved online overnight. Your customers are spending more time on social media, cloud conferencing, webinars, websites, apps, streaming and more. And they are talking online more than ever – about their lives, how baking has become the next big trend, how home school e-learning is a daily grind, and what they think about your brands.
To manage risk and opportunities, listening tools become more important than ever to understand what your customer is thinking and feeling about your brands. Affinity Consulting offers responsive reputational management by monitoring what people say about your company or brand on social media and on news platforms so you can manage your reputational risk and identify opportunities as the market changes. We do this 7 days a week, which means that if there is a crisis on Saturday night or over a holiday, you will know about it.
For more information, go to www.affinityconsulting.africa or email firstname.lastname@example.org to move to a future where risk can become an opportunity! #trends #online #socialmedia #digitization #listeningtools #reputationalrisk #corporatecommunications